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Company Updates And Press Releases

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Our approach to Consumer Duty

17 Feb, 2023 | Return|

Since we were established in 2014, the primary focus of Square Mile has been to help regulated businesses deliver better outcomes to retail clients. The four Consumer Duty outcomes of products & services, customer support, price & value and consumer understanding have always been core to the way we operate our business and the services we provide to our clients and we are committed to continuing to operate in this way.

Square Mile provides both regulated and unregulated services. We are applying the new Consumer Duty rules to all our service lines as we believe this is consistent with our core objective of delivering optimal outcomes for retail clients. We have always managed our unregulated business in the spirit of the FCA regulations.

In this document, we outline Square Mile's approach to the new Consumer Duty, detailing:

  • Our culture: How we operate as a business and engage with the regulator, industry bodies and the wider market.

  • Our service offering: Working in partnership with our clients to understand their objectives and the outcomes they are looking to achieve.

  • Client relationships: Partnering with firms who have a similar culture and common goal of delivering good customer outcomes.

  • Communicating with you: Our commitment to providing our clients with appropriate and clear communications.


For more information on Square Mile's approach to the new Consumer Duty, or how we may be able to help you and your business, please contact us.


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At Square Mile, we have an experienced team who can provide independent opinion and analysis on industry themes, such as ESG and Responsible investment, fund rating commentary and value assessments.

If you're a member of the media and would like to speak to any of our experts, please get in touch.