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The New Consumer Duty: What to know

25 Oct, 2022 | Return|

"Consumer Duty needs to be considered at every stage of your process and at every level of your organisation."

The FCA’s Policy Statement 22/9, better known as the Consumer Duty, is possibly the most radical regulatory overhaul since RDR some ten years ago. It brings with it a series of deadlines, the first of which is the 31st of October, by which point advice firms must have their implementation plans documented and ready to share with the regulator, if requested.

At this year's Square Mile Investment Conference, Head of Discretionary Investment Management at threesixty services, Vanessa Johnson, walked us through this significant FCA initiative, the impact it will have on firms and what should be top of mind as the first deadline approaches.


To support you, we have also created a short guide to the new Consumer Duty which highlights some of the key areas of focus for adviser businesses and provides a range of tips and suggestions to ensure readiness for August 2023. 


This event was recorded on Tuesday 27th September 2022. This recording is only aimed at professional advisers and regulated firms and should not be passed on to or relied upon by any other persons. It is not intended for retail investors, who should obtain professional or specialist advice before taking, or refraining from, any action on the basis of the podcast, remembering past performance is not an indication of future performance. It is published by, and remains the copyright of, Square Mile Investment Consulting and Research Ltd. Square Mile makes no warranties or representations regarding the accuracy or completeness of the information contained herein. This recording represents the views and forecasts of SM at the date of issue and may be subject to change without reference or notification to you. Nothing in this recording shall be deemed to constitute a regulated activity or an invitation or inducement to engage in investment activity and it is not a recommendation to buy or sell any funds or investments that are mentioned during this recording. [Add to the bottom of the page]


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